Refund policy

Thanks for shopping with us!

At Ashvatura, we assume full contractual and financial liability for your order from the exact moment of purchase until it safely reaches your doorstep. Because our products are dietary supplements, we have strict safety protocols to protect our customers and our team. Please read our policy below before purchasing:

If your product arrives damaged, broken, or if you received the wrong item, we will replace it or refund you immediately at no extra cost. Because we take 100% responsibility for our fulfillment chain, we completely protect you against any mistakes made during transit or manufacturing. To claim a replacement or refund, please email our support team at Hello@ashvatura.com within 14 days of delivery. You must include your order number and a clear photograph showing the damage or the mistake.

Due to health and safety regulations regarding ingestible health supplements, we cannot accept returns or issue refunds for items that have been opened, unsealed, or used. We also do not offer refunds if you simply change your mind after the order has been processed and shipped. All sales on opened or shipped dietary supplements are final.

Lost Packages

If your tracking information shows that your package was lost in transit and never delivered, Ashvatura takes full responsibility. Please contact us within 30 days of your purchase date, and we will dispatch a replacement shipment to you free of charge.

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